Norma and Rodolfo Santaolalla have always worked but have never had health insurance. When the Arlington, Va., couple tried to apply online for coverage under the health care law, it was just too confusing.
“I didn’t understand about the deductibles and how to choose a plan. It’s difficult. It’s the first time we’ve done that,” said Norma, 46, who cleans houses for a living. Rodolfo, 47, is a handyman. “That’s why we came here, to ask them to help us.”