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911 calls in Lee County receive a technology upgrade

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Jonnica Hill/via Unsplash
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The Florida Channel
Leon County Judge John Cooper on June 30, 2022, in a screen grab from The Florida Channel.

Operators will have a map to show exactly where the call comes from and then will share that information with responders.

Lee County residents and visitors can expect a more responsive 911 service due to an upgrade of Next Generation 911 technology.

Now, first responders can quickly locate the emergency with advanced location services. Operators will have a map to show where the call comes from and can share that information with first responders.

County Commissions and the Lee County Sheriff’s Office announced the upgrades on Wednesday in tandem with the 35th anniversary of 911 in the county and National Public Safety Telecommunicators Week.

The Next Generation 911 upgrades also suggest that residents and visitors soon will be able to send pictures and video through text-to-911 services to assist responders.

By providing callers with a link to upload files, emergency services call-takers will be able to see pictures, videos or livestream from a scene. Callers will not have the option to send until prompted.

Voice calls to 911 remain the most effective method for requesting emergency assistance. Call takers get a great deal of information from background noise, voice changes, breathing and other sounds.

Most mobile carriers still handle texts to 911 like any other message. You can experience the same service speeds or delays, depending on network strength in your area. A text or data plan is required to text to 911 and regular rates apply.

The additional technology services include:

  • Advanced location services, which will allow emergency communications personnel to send help with pinpoint accuracy.
  • Call takers will have a map to show exactly where the call comes from and will share that information with first responders.
  • It is still important to know the location of your emergency as this can confirm what the call center is seeing and help emergency responders get there as quickly as possible.
  • RapidSOS integration, which will send vital information from both vehicle and phone.
  • An automated callback system, which can be used in the event of multiple hang-ups at the same time.
  • Vehicles with Automatic Collision Notification (ACN) software will immediately transmit crash speed, force of impact, number of passengers, location, and size of vehicle involved in a collision to the nearest call center.
  • If you have an iPhone and would like instructions for setting up a Medical ID in the included Health app: https://support.apple.com/en-us/HT207021.
  • If you are not an iPhone user, you can create a free Emergency Health Profile registered to your mobile phone number: https://www.emergencyprofile.org/.


To learn more about texting 911, visit www.leegov.com/911.

Copyright 2022 WGCU. To see more, visit WGCU.

Originally founded in December 2006 as an independent grassroots publication dedicated to coverage of health issues in Florida, Health News Florida was acquired by WUSF Public Media in September 2012.