One November afternoon inside a raised ranch in Rhode Island, Kristal and Chris' 13-year-old son was just getting home from school.
"How's school?" Chris says.
"Bad!" Dylan says. He's a skinny kid with glasses – still small enough for his mom to wrap him in a bear hug if he gets out of control.
He's had a lot of bad days. Dylan's parents review the daily reports his school sends home.