911 calls

The Florida legislature is moving forward with a bill that aims to make first responders more efficient. 


A poorly organized 911 system hampered the police response to the shooting at Marjory Stoneman Douglas High School.

That’s one finding discussed on Tuesday by the public safety commission investigating the shooting.

There's a new person in charge of emergency management in Broward County.

Tracy Jackson started as the director of regional public safety and emergency services at the end of May, days before this year's hurricane season began. In addition to hurricane preparation, he now oversees Broward's regional 911 system. 

Jackson began his career as a firefighter in the  Miami Fire Rescue Department in 1982. He was the division chief of support services during and after Hurricane Andrew in 1992, heading up logistics.

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With about 80 percent of 911 calls made from mobile devices, it's sometimes difficult for emergency responders to pinpoint the location of those callers.

Most people are familiar with some form of triage: When you go to an emergency room, you first sit down with a triage nurse who records your symptoms, takes your vital signs and assesses the urgency of your medical need.

As of Thursday, that's happening over the phone for 911 callers in Washington, D.C., where triage nurses now sit alongside 911 dispatchers to help field calls.

Emergency 911 lines were knocked out in seven counties last month in the Tampa Bay area for several hours. On Wednesday, telecommunication company Frontier Communications and one of its contractors addressed the reasons for the crippling of emergency phone lines.

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At first there was no hint of distress in the 911 calls, no sense of a crisis unfolding. But newly released emergency calls from a sweltering Broward County nursing home that lost its air conditioning to Hurricane Irma showed staffers becoming increasingly agitated by a disaster that would eventually claim 14 elderly lives.

WMFE

Orange County Sheriff’s Office released another batch of 911 calls Wednesday from the shooting at Pulse nightclub.

The calls released show the high number of calls coming in. Orange County dispatchers were unable to patch many of the calls through to Orlando Police dispatchers.