National Suicide Prevention Lifeline

A counselor survey about work experiences paints a picture of uneven training, uncertainty about how long to stay on the line, and policies on whether to inform a caller when police are on the way.

“No one ever forgets 911. No one ever forgets 411. And now, no one will ever forget 988,” says one mental heath expert.

In the year since the 10-digit lifeline changed to 988, one South Florida nonprofit has seen a 50% increase in calls. Lack of affordable housing and the pandemic are among the drivers.

It's clear the suicide hotline, a network of more than 200 state and local call centers, faces challenges, including public mistrust and confusion. It’s also clear it needs federal and state funding to be sustainable.

The three-digit number was launched to make it easier for people in crisis to access help. Crisis Center CEO Clara Reynolds says the spike in calls suggests mental health challenges persist for many.

The three-digit suicide prevention lifeline went live a year ago. More work is needed on the 988 system, but the first year has gone more smoothly than many expected.

The attack occurred on the network for Intrado, the company that provides telecommunications services for the 988 helpline. The agency did not disclose details about who it believes launched the attack.

Hospitals in St. Petersburg and other parts of the U.S. are seeing more young people come in with suicidal thoughts. If you or someone you know needs mental health support, you can call the 988 Suicide and Crisis Lifeline.

The national crisis hotline was up and running Friday morning after being down for several hours Thursday. The telecommunications provider for the service says it experienced "an incident."

In a mental health crisis, a conversation with an empathetic listener can be live-saving. But when someone needs in-person help, there's a shortage of resources in many parts of the country.