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Florida Warm Line offers emotional support through peer specialists

Shocked african american woman receiving bad news at phone.
Daniel Ernst/ Stock.Adobe.Com

It's not a crisis line, but a statewide phone service is helping thousands of people each year cope with stress, anxiety and negative feelings.

If you’ve ever felt down or overwhelmed by life, it can be tough to find support. But a statewide phone line is helping thousands of people each year cope with stress, anxiety and negative feelings. It’s called the Florida Warm Line. Callers speak to operators who’ve also struggled with their own mental health.

The goal is to help callers feel connected, understood and less isolated in an effort to prevent a mental crisis. Operators can also provide callers with information about government agencies and organizations that might be able to help with problems impacting their lives—including social services.

The line is a statewide mental health support phone service. It is funded by the Florida Department of Children & Families through a partnership with the Peer Support Coalition of Florida. The line is open 365 days a year from 4 to 10 p.m.

Unlike the 988 National Suicide Prevention Lifeline, the Florida Warm Line is not a crisis line. Operators aren’t mental health professionals but are trained as peer specialists.
The Florida Warm Line number is 1-800-945-1355.

Jenny Lapham, a coordinator at the Florida Warm Line, spoke with WGCU’s Sandra Viktorova about how the program is helping people take charge of their mental health.

Click on the Listen button above to hear the conversation.

Copyright 2022 WMFE. To see more, visit WMFE.

Talia Blake