Updated March 27, 2025 at 12:37 PM ET
The Social Security Administration is revising proposed changes that would have required some beneficiaries to prove their identity in-person when seeking services.
Officials said in a statement Wednesday that they are exempting people who apply for Medicare and disability benefits, as well as supplemental income help for the poor, from having to prove their identity in-person at a social security office if they are unable to use the agency's online system.
They also announced they are pushing back the start of the new policy by two weeks, to April 14.
The new rules, which were first announced last week, were met with concerns from advocates for seniors and people with disabilities, as well as lawmakers. Dozens of Democratic members of Congress sent a letter to agency leaders last week asking them to reconsider the change because it would "create additional barriers" for people seeking services — "particularly for those who live far from an office."
"We have listened to our customers, Congress, advocates, and others, and we are updating our policy to provide better customer service to the country's most vulnerable populations," Lee Dudek, acting commissioner of Social Security, said in the Wednesday statement.
For decades now, claimants have been able to complete their benefit application process entirely by phone.
But last week, Social Security officials announced that people who cannot prove their identity using the agency's online system would be required to show up in person when seeking benefits or changing direct deposit information.
Dudek, who was tapped for the role by President Trump, said the policy change was an effort to carry out the administration's goal of protecting benefits while rooting out waste and alleged fraud.
"For far too long, the agency has used antiquated methods for proving identity," Dudek said in a statement. "Social Security can better protect Americans while expediting service."
But advocates and others warned the changes were in service of inflated and unsubstantiated fraud claims.
"The new policy is supposedly intended to prevent 'fraud,' without any proof that phone claims were being paid out fraudulently," Max Richtman, president and CEO of the National Committee to Preserve Social Security and Medicare, said in a statement last week.
According to the agency, these new identity requirements will now apply only to people seeking retirement, survivor or auxiliary benefits.
Richtman said in a statement Wednesday night that it's good these new requirements are being postponed, and that some of the least mobile populations are being exempted — but he said it is "still bad policy."
"There was no reason to end the validation of identity by phone, and limiting it in any way creates an unnecessary hurdle for seniors and families claiming their earned benefits," he said. "It very much appears that the decision makers at SSA — under the influence of Elon Musk and DOGE — are making up policy as they go along, and then are surprised when there is understandable public blowback, forcing them to make ad hoc adjustments like this one."
As of last month, more than 50 million Americans received retirement benefits from the SSA and thousands of Americans newly qualify for benefits every day.
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