When the new online health insurance marketplace opens Oct. 1, millions of people will be able to buy insurance at the click of a mouse. The federal government has a website and a hotline people can call for help. But they'll also have people who can help face-to-face. They're called "navigators."
During a stop at the USF Tampa campus last week, U.S. Health and Human Services Secretary Kathleen Sebelius said "navigators" will assist many people who have never been enrolled in a health plan before.
"Navigators" are the counselors who are supposed to help people understand their insurance options under the Affordable Care Act. Lottie Watts with Health News Florida explains who they are and what their job will be.